Refunds are available to users who experience significant issues with our marketing automation services that cannot be resolved by our support team. To be eligible for a refund, you must contact us within 30 days of the issue occurring.
Requests for refunds will be evaluated on a case-by-case basis. We require detailed information about the issue and any steps taken to resolve it with our support team.
Refund eligibility is limited to services that fail to perform as described or advertised. Dissatisfaction with the service without clear evidence of performance issues may not qualify for a refund.
If you have purchased a subscription to our marketing automation services, you may be eligible for a pro-rated refund if you cancel within the first 30 days of the subscription period.
To request a subscription refund, you must provide a reason for cancellation and any relevant information regarding your use of the service. We reserve the right to deny refunds for subscriptions that have been extensively used.
Refunds for subscriptions will be processed within 14 business days of approval. The refund amount will be calculated based on the unused portion of the subscription period.
For one-time purchases of our marketing automation services, refunds may be granted if you experience a significant issue that prevents you from using the service as intended.
Requests for refunds on one-time service purchases must be made within 30 days of the purchase date. We require a detailed explanation of the issue and any attempts made to resolve it.
Refunds for one-time service purchases will be processed within 14 business days of approval. The refund amount will be based on the nature and extent of the issue experienced.
Certain circumstances are not eligible for refunds, including issues caused by user error, unauthorized use of our services, or failure to follow instructions provided by our support team.
Refunds are not available for services that have been used to their full extent or for promotional or discounted services unless the service fails to meet its advertised specifications.
We do not provide refunds for issues arising from third-party integrations or services that are beyond our control. It is the user’s responsibility to ensure compatibility with third-party services.
To initiate a refund request, you must contact our customer support team through the provided contact details. Include your account information, purchase details, and a detailed description of the issue.
Our support team will review your request and may ask for additional information or evidence to support your claim. Cooperation with our support team is essential for a thorough evaluation.
Once your request is reviewed, we will notify you of the decision. Approved refunds will be processed within 14 business days, and the refund amount will be credited to your original payment method.
In some cases, partial refunds may be granted if the issue affects only a portion of the service or if you have partially used the service before encountering the issue.
Partial refunds will be calculated based on the extent of the issue and the portion of the service that was rendered unusable. We strive to provide fair compensation for any inconvenience caused.
Requests for partial refunds should include detailed information about the issue and the part of the service affected. Our support team will evaluate and determine the appropriate refund amount.
Certain services are explicitly marked as non-refundable. These services include custom marketing strategies, consulting, and other services that involve significant time and resources.
Non-refundable services are clearly indicated during the purchase process. By purchasing these services, you acknowledge and agree that they are not eligible for refunds under any circumstances.
If you have questions about whether a service is non-refundable, please contact our support team before making a purchase. We aim to provide clarity and transparency regarding refund eligibility.
We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page, and the updated policy will take effect immediately upon posting.
We encourage you to review this policy periodically to stay informed about our refund practices. Continued use of our services after changes are made constitutes your acceptance of the updated policy.
If significant changes are made to this policy, we will notify you through our services or via email. We value transparency and strive to keep our users informed about their rights and options.
